RETAINER PAYMENT

SERVICING AGES 12 & OVER ONLY.

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$50.00 NON-REFUNDABLE RETAINER PLUS $2 TRANSACTION FEE.

(DUE AT CHECKOUT. ONLY $50 GOES TOWARD THE SERVICE. TO PAY USE DEBIT/CREDIT CARD OR CHOOSE MANUAL PAYMENT FOR OTHER OPTIONS.)

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ACCEPTED PAYMENT METHODS:

   ZELLE

   VENMO

   CASH APP

   CASH​

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(POS MACHINE  IS NOT AVAILABLE!)

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CONFIRM YOUR APPOINTMENT

CONFIRM THE DAY BEFORE YOUR APPOINTMENT BY 9:00PM! OR IT WILL BE CANCELED. (THIS HELPS MINIMIZE NO-SHOWS)

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PLEASE CHECK YOUR EMAIL!

HERE'S WHAT YOU SHOULD CHECK FOR:  

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•  FOLLOW-UP EMAIL SENT IMMEDIATELY AFTER BOOKING.

• CONFIRMATION/REMINDER EMAIL SENT 24-HRS BEFORE THE APPOINTMENT.

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LET ME KNOW IF YOU HAVE NOT RECEIVED THEM, BUT STILL CONFIRM WITH ME.

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RESCHEDULING POLICY

LOGIN TO RESCHEDULE, OR TEXT WITH YOUR NEW DATE READY. YOU HAVE 1 PASS. IF YOU TRY AGAIN YOU WILL FORFEIT YOUR RETAINER.

(Please reschedule if you are sick or have a serious emergency.)

MONDAY BOOKING FEE

MONDAY IS MY OFF DAY. BOOKING REQUIRES A $50  FEE!

THIS FEE DOES NOT GO TOWARD THE SERVICE, IT WILL BE ADDED TO YOUR TOTAL. BOTH FEES ARE DUE UPFRONT.

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PLEASE USE  PAY LINK TO PAY  $50 MONDAY BOOKING FEE:

www.hairbylexxstl.com//_paylink/AYj-UzfC

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IT WILL ALSO BE IN YOUR CONFIRMATION EMAIL!

COME CLEAN IF THE SERVICE DOES NOT INCLUDE SHAMPOO:

​PROPER STEPS:
(SHAMPOO / BLOW DRY/ DETANGLE)

NO PRODUCTS ON HAIR OR SCALP. 

FAILURE TO DO SO WILL RESULT IN PAYING AN ADDITIONAL FEE OR I HAVE THE RIGHT TO DENY SERVICE.

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SHAMPOO/BLOWOUTS ARE  OTHERWISE ADD-ONS. ADD USING THE BOOKING FORM.

CANCEL POLICY

CANCELING IS COMPLETELY UP TO YOU. YOU WILL NOT RECEIVE THE RETAINER BACK IF YOU CANCEL UNDER ANY CIRCUMSTANCES, IT IS NON-REFUNDABLE. IF I CANCEL YOUR APPOINTMENT, YOU WILL RECEIVE THE RETAINER BACK.

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(Please take action no less than 24 hours before your appointment. Avoid paying an additional retainer or from being restricted from booking.)

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NO CALL NO SHOWS ARE RESTRICTED UNLESS A NEW BOOKING IS PAID IN FULL IN ADVANCE.

BOOKING INFO & APPOINTMENT CHANGES

PLEASE BOOK BRAID APPOINTMENTS FOR 9:00AM OR YOU WILL BE CHARGED A LATE START FEE. DUE TO A TIGHT SCHEDULE, I PREFER TO START EARLY BUT WILL ACCOMMODATE FOR $30.00. YOUR TOTAL WILL BE UPDATED.  2 FEED-IN BRAIDS & BRAID DOWN ARE EXCLUDED FROM THIS FEE.

APPOINTMENT CHANGES ARE NOT ALLOWED! THIS INCLUDES: CLIENT, TIME, & SERVICE.

ARRIVAL 

I AM LOCATED IN A SUITE. 

 RING THE DOORBELL WITH THE PINK HEART UPON ARRIVAL.

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YOU ARE RESPONSIBLE FOR KEEPING TRACK OF YOUR APPOINTMENT.

TRY TO BE ON TIME.

PLEASE BE SURE TO NOTIFY ME IF YOU ARE RUNNING LATE.

314 238 8808.

BE CONSIDERATE & TEXT BEFORE YOUR START TIME!

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IF YOU'RE 15 MINUTES LATE, THE APPOINTMENT WILL BE CANCELED. NO EXCEPTIONS.

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