RETAINER REQUIRED

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   PAY AT CHECKOUT TO SECURE YOUR BOOKING.

CONFIRM YOUR APPOINTMENT

CONFIRM THE DAY BEFORE YOUR APPOINTMENT BY 9:00PM! OR IT WILL BE CANCELED. (THIS HELPS MINIMIZE NO-SHOWS)

LATE CANCELLATIONS DO REQUIRE A 50% CANCELLATION FEE.

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PLEASE CHECK YOUR EMAIL!

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HERE'S WHAT YOU SHOULD CHECK FOR:  

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•  FOLLOW-UP EMAIL SENT IMMEDIATELY AFTER BOOKING.

• CONFIRMATION/REMINDER EMAIL SENT 24-HRS BEFORE THE APPOINTMENT.

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PLEASE LET ME KNOW IF YOU HAVE NOT RECEIVED ANY EMAILS, BUT PLEASE STILL CONFIRM WITH ME TO AVOID CANCELLATION.

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RESCHEDULING POLICY

YOU CAN LOGIN TO RESCHEDULE OR TEXT WITH YOUR NEW DATE READY.

YOU HAVE 1 PASS. IF YOU TRY AGAIN YOU WILL FORFEIT YOUR RETAINER.

PLEASE RESCHEDULE IF YOU ARE SICK OR HAVE A SERIOUS EMERGENCY!

ADDITIONAL FEES

$75 Monday Booking Fee:

Monday is an off-schedule day; therefore, all appointments booked on a Monday will incur this fee. This fee does not go toward the cost of the service. Please ensure it is paid using the payment methods provided during booking.

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$30 Braid Start Time Fee (Appointments after 9:00 AM):

Due to a tight daily schedule, braid services (excluding 2 feed-ins and braid-downs) must be booked for 9:00 AM. Appointments booked for a later start time will incur a $30 Late Start Fee, which will be added to your total at checkout.

COME CLEAN IF THE SERVICE DOES NOT INCLUDE SHAMPOO:

SHAMPOO • BLOW DRY • DETANGLE

NO PRODUCTS ON HAIR/SCALP. 

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FAILURE TO DO SO WILL RESULT IN PAYING ADDITIONAL FEES OR I HAVE THE RIGHT TO DENY SERVICE.

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SHAMPOO SERVICE CAN BE ADDED ON THE APPOINT MENT SUMMARY PAGE.

CANCEL POLICY

CANCELING IS COMPLETELY UP TO YOU. YOU WILL NOT RECEIVE THE RETAINER BACK IF YOU CANCEL UNDER ANY CIRCUMSTANCES, IT IS NON-REFUNDABLE. IF I NEED TO CANCEL YOU WILL RECEIVE THE RETAINER BACK.

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PLEASE CANCEL NO LESS THAN 24 HOURS BEFORE YOUR BOOKING TO AVOID THE LATE CANCELLATION FEE.

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NO CALL NO SHOWS ARE CHARGED A NO SHOW FEE AND  ANY FUTURE BOOKINGS WILL NEED TO BE  PAID IN FULL AT THE TIME OF BOOKING.

 APPOINTMENT CHANGES

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SORRY! THEY ARE NOT ALLOWED! THIS INCLUDES NO CHANGING THE CLIENT, THE TIME, OR THE SERVICE.

ARRIVAL 

I AM LOCATED IN A SUITE. 

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 RING THE DOORBELL WITH THE PINK HEART UPON ARRIVAL.

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TRY TO BE ON TIME.

PLEASE BE SURE TO NOTIFY ME IF YOU ARE RUNNING LATE.

BE CONSIDERATE & TEXT BEFORE YOUR START TIME!

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IF YOU ARE 15 MINUTES LATE, THE APPOINTMENT WILL BE CANCELED. NO EXCEPTIONS.

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